五星级酒店餐饮部岗位职责

Sheraton Changsha Hotel Position: Asst. Outlet Manager Department: Restaurant Report to: Outlet Manager Prepared by: Choon Sun Tan

Job Description Grade: 5 Division: Food & Beverage Approved by:

酒店 职位：餐厅副经理 部门：湘飨餐厅 上级：餐厅经理 拟稿：111 岗位概述：

岗位职责 级别：5 级 隶属：餐饮部 批准：

Job Summary: To assist the outlet manager in the smooth and efficient operation of the assigned outlet. Operate the outlet under the direction from the Outlet manager as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of Guest Satisfaction, financial targets, and training and high employee morale.

确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将 餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实 现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。

Duties & Responsibilities: To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale.

职责义务： 实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到 目标。

1. Food & Beverage Department 1.1. Outlet operation Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures Ensure all the staff to carry out the task according to the S&P Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations Assist with the management of outlet service Assist with the management of cash handling procedures and banking procedures Oversee the preparation of daily banking and cash flow reports Instruct staff in credit policies and facilities Instruct staff in cash security procedures Manage the maintenance of equipment Monitor standards of guest facilities and services Control stock and monitor stock security procedures Take part in menu and wine list creation

1. 餐饮部 1.1. 餐厅运作 协助按照酒店的标准程序制定服务标准及规则 确保员工按照标准与程序完成任务 遵守酒店的规章制度及喜来登令客人满意计划，推广相关系统的 程序知识以尽可能的超越客人期望 协助管理餐厅服务 协助管理现金的兑付和每日的结帐工作 监督每日财务报告 指导员工了解信用政策和设备 指导员工了解现金安全兑换程序 负责设备的维护 监督客用设施和对客服务的标准 控制存货并监督存货安全程序 参与菜单和酒单的创造

Last Update: 4/18/2013

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