1.问候：

Hello! 您好

Good morning/afternoon. 上午好/下午好

2.介绍：

This is xxx(name) from ABC company.我是ABC公司的XXX

This is xxx(name) speaking. 我是xxx

3.问对方名字：

who is calling? 你是谁？

May i have/know your name,please? 我能告诉我你的名字吗？

Your name,please. 你的名字？

Can you spell it, please? 麻烦你拼写一下？

4.询问：

who would you like to speak to? 你想要和谁通话？

who do you want to talk to? 你想要和谁通话？

May i help you? 有什么可以效劳？

How can i help you? 有什么可以效劳？

What can i do for you? 有什么可以效劳？

who are you calling? 你给谁打电话？

5.请稍等

Just a moment, please。请稍等

Hold on, please. I'll put her/him on the line. 请稍等， 我叫他接电话

Just a second， I'll get her for you. 请稍等， 我为你叫他

6.要找的人不在：

Sorry, she/he is not here right now. 她现在不在这里

she/ he is out. 她出去了

She/he is just stepped out.他刚好出去了

She/he is out for lunch. 她出去吃午饭了

7.听不清， 要求重复：

Again, please? 再说一遍？

Pardon? /May i beg your pardon? 可以再说一遍吗？

Sorry, could you say that again,please? 对不起， 能再说一遍吗？

We have a bad connection, could you repeat that,please? 信号不太好， 你能重复一遍吗？

8.要求对方发邮件：

would you like to send an email to her/him? Her/his email address is … 你能给他发封邮件吗？ 他的邮箱是。。。。

My english is not very good. Could you please send an email? 我的英语不是很好， 你能发封邮件吗？

9.要求对方联系方式：

May i know your email address? 能告诉我你的邮箱吗？

May i have your telephone/fax no.? 能告诉我你的电话/传真号吗？

10.道谢再见：

Thank you very much for your call. Bye 谢谢您的来电， 再见

Glad to talk to you. Bye 很高兴和您通话，再见